Privacy Policy

Tinker & Fettle Ltd is the data controller responsible for your personal information.

Tinker & Fettle Ltd

Registered Address:
2-4 Petworth Road,
Haslemere, Surrey,
United Kingdom,
GU27 2HR

Email: hello@tinker-and-fettle.co.uk

Website: www.tinker-and-fettle.co.uk

As the data controller, we are responsible for deciding how and why your personal data is processed.

We collect information in several ways, depending on how you interact with us.

Information You Provide Directly

When you place an order, request information, subscribe to our newsletter or contact us, we may collect:

— Your name and title.
— Billing and delivery addresses.
— Email address.
— Telephone number.
— Details relating to your order or enquiry.
— Information supplied in correspondence with us.
— Account details if you create an online account.

We only collect information that is necessary to provide our services and communicate with you effectively.

Payment Information

Payments made through our website are processed securely by third-party payment providers such as Stripe, PayPal, or Wix Payments.

We do not store your full payment card details and have no direct access to your complete financial information.

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

— Your IP address.
— Device type and operating system.
— Browser information.
— Pages visited and products viewed.
— Time spent on pages.
— Referring websites.
— Approximate geographic location.
— Information gathered through cookies and analytics technologies.

This information helps us improve the performance, functionality and presentation of our website.

We use your information carefully and only where there is a legitimate reason for doing so.

To Fulfil Orders

We use your information to:

— Process purchases.
— Arrange payment.
— Prepare and dispatch products.
— Coordinate deliveries.
— Provide updates relating to your order.
— Respond to enquiries concerning your purchase.

This processing is necessary to fulfil our contractual obligations to you.

To Provide Customer Support

Should you contact us before or after purchase, we may use your details to:

— Answer questions.
— Assist with delivery arrangements.
— Resolve issues.
— Manage returns or replacements.
— Support bespoke projects and commissions.

To Improve Our Website and Services

Understanding how visitors interact with our website helps us refine the customer experience and improve our collections.

Analytics information may be used to:

— Monitor traffic and performance.
— Identify technical issues.
— Understand product popularity.
— Improve navigation and content.

To Prevent Fraud and Maintain Security

We may process information to:

— Detect fraudulent activity.
— Protect our systems.
— Ensure secure transactions.
— Comply with legal obligations.

To Send Marketing Communications

Where you have provided consent, we may send carefully curated communications relating to:

— New lighting collections.
— Product launches.
— Seasonal inspiration.
— Studio news.
— Interior design features.
— Exclusive offers.

Marketing emails are managed through Mailchimp, our email marketing platform.

You may withdraw your consent or unsubscribe at any time by using the unsubscribe link contained within any marketing email.

If you choose to subscribe to our newsletter or marketing communications, your information will be processed by Intuit Mailchimp, which provides our email marketing services.

Mailchimp may process:

— Your name.
— Email address.
— Marketing preferences.
— Information regarding whether emails have been opened or links clicked.

This information helps us understand which communications are relevant and valuable to our subscribers and enables us to improve future correspondence.

Mailchimp’s servers may process information outside the United Kingdom. Appropriate safeguards are in place to protect personal data in accordance with UK GDPR requirements.

Further information can be found in Mailchimp’s Privacy Policy.

In order to operate our business effectively, we may share information with carefully selected third-party providers.

These may include:

Wix.com Ltd

Our website hosting and e-commerce platform provider.

Payment Providers

Such as:

— Stripe
— PayPal
— Wix Payments

These providers securely process payments and help prevent fraudulent transactions.

Delivery and Logistics Providers

Including couriers and shipping partners responsible for fulfilling orders.

Mailchimp

For managing newsletters and marketing communications.

Analytics Providers

Such as Google Analytics, which help us understand website performance and visitor behaviour.

Advertising Platforms

Where consent has been given, we may use:

— Google Ads.
— Meta (Facebook and Instagram).
— Pinterest.

We do not sell your personal data to third parties.

Under UK GDPR, we rely upon the following legal bases:

Contract

Where processing is necessary to fulfil an order or provide requested services.

Legal Obligations

Where we are required to retain information for accounting, taxation or regulatory purposes.

Legitimate Interests

Where processing enables us to improve our services, secure our website and manage our business efficiently.

Consent

For marketing communications and non-essential cookies.

You may withdraw your consent at any time.

Some of our trusted service providers, including Wix and Mailchimp, may process personal information outside the United Kingdom.

Whenever information is transferred internationally, we ensure that suitable safeguards are in place, including Standard Contractual Clauses and other recognised mechanisms approved under UK data protection law.

We retain personal information only for as long as necessary.

Typical retention periods include:

Order records — 7 years
Accounting records — 7 years
Customer correspondence — 3 years
Marketing subscription — Until unsubscribed
Website analytics — up to 26 months

When information is no longer required, it is securely deleted or anonymised.

You have the right to:

Access

Request a copy of the information we hold about you.

Rectification

Ask us to correct inaccurate or incomplete information.

Erasure

Request that personal information be deleted where there is no lawful reason for us to continue processing it.

Restriction

Ask us to limit how your information is used.

Data Portability

Request that certain information be transferred to another provider.

Objection

Object to processing based upon legitimate interests or direct marketing.

Withdraw Consent

Where processing is based upon consent, you may withdraw it at any time.

Protecting your information is of paramount importance to us.

Our website is hosted by Wix and benefits from:

— SSL encryption.
— Secure servers.
— Firewall protection.
— Access controls.
— Payment security provided by regulated payment providers.

Internally, access to personal information is restricted to those who require it for legitimate business purposes.

Our website uses cookies and similar technologies to ensure functionality, improve performance and provide a tailored browsing experience.

Further information can be found in our Cookie Policy.

If you have any questions regarding this Privacy Policy or wish to exercise any of your rights, please contact:

Tinker & Fettle Ltd

Email: hello@tinkerandfettle.co.uk

Registered Address:
2-4 Petworth Road,
Haslemere, Surrey,
United Kingdom,
GU27 2HR