Terms & Conditions

Tinker & Fettle is a lighting design and supply company specialising in decorative, architectural, and custom lighting products.

Business Name: Tinker & Fettle
Email: customercare@tinker-and-fettle.co.uk
Phone: 07792507730
Registered Address: Dickhurst House, Rodgate Lane, Haslemere, Surrey GU27 2EW
Company Registration Number: 16508259
VAT Number: 499504344

2.1 QUOTATIONS

All quotations provided by Tinker & Fettle are valid for 30 days unless otherwise stated. Quotes are subject to product availability and may be withdrawn or amended prior to order confirmation.

2.2 ORDERS

An order is considered accepted only once we issue written confirmation and, where applicable, receive the required deposit or full payment.

We reserve the right to refuse or cancel any order at our discretion, including where:

— Products are unavailable;

— Pricing errors have occurred;

— Fraudulent or unauthorised activity is suspected.

2.3 PRICING

All prices are listed in GBP and are exclusive of VAT as specified.

Prices may change without notice prior to order confirmation.

2.4 PAYMENT TERMS

Unless otherwise agreed in writing:

— Standard products require full payment prior to despatch.

— Custom or made-to-order items require a non-refundable deposit of 50% before production begins.

— Outstanding balances must be paid prior to delivery or collection.

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You must inspect goods on receipt
All damages/ missing items must be reported within 3 working days with photographs of damage and packaging
If goods are not to be unpacked immediately, notify us within the same 3-day period.

If using your own courier:

We are not liable for any damage post-collection
Your courier must carry adequate insurance

Returns for non-defective items are accepted at our discretion

Minimum return/restocking fee: 20% + return shipping.
Returns must be in saleable condition and within 60 days of invoice date.
You are responsible for safe return; damage may reduce refund value.

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TERMS & CONDITIONS

2.1 QUOTATIONS

2.2 ORDERS

2.3 PRICING

2.4 PAYMENT TERMS